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tolinax

Cancellation policy

This English version is provided for convenience; the German version is legally binding.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days from the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods (of the last good, if several goods are delivered separately).

To exercise the right of withdrawal, you must inform us (tolinax UG (haftungsbeschränkt), Oberhof 4, 83700 Oberhof, Germany, phone +49 89 25552 5668, email info@tolinax.com) of your decision by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is sufficient to send your notice before the withdrawal period has expired.

You can also declare your withdrawal directly using our withdrawal function “Withdraw from contract”.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except supplementary costs resulting from your choice of a delivery type other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision. We will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; you will not incur any fees. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.

You shall send back or hand over the goods to tolinax UG (haftungsbeschränkt), Think Tank Tegernsee, Tegernseer Straße 89, 83700 Rottach-Egern, Germany, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exclusion of the right of withdrawal

There is no right of withdrawal for goods which are not prefabricated and are made to the consumer’s specifications or clearly personalised (§ 312g (2) no. 1 BGB).

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To tolinax UG (haftungsbeschränkt), Oberhof 4, 83700 Oberhof, Germany, email: info@tolinax.com:

  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.